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Affiliate Billing in Detail In order to
ensure proper and prompt payment, all invoices must be faxed to Superior Limousine within 48 hours prior to trip completion. Invoices that fall outside of this minimum time frame will only be paid for the net fare and
gratuity. NO EXCEPTIONS.
Billing Department fax number: 678-377-1742When billing Superior Limousine, you should include our reservation number, all applicable pass-through charges, and any miscellaneous charges. Please Note:, each
charge must have a description or detail supporting it. Any charges that do not have a detail or description to support it, will not be paid, nor will you be called. Please Note:, Miscellaneous is not a description or
detail. All future invoices must follow the same criteria as defined by various billing scenarios provided as links to the left of this page. An HOURLY Trip
Invoice must include:
- Passenger Name
- Our Reservation Number
- Vehicle Type
- Pick Up Date
- Start Time (time trip starts with passenger )
- Pick Up Time
- Enroute Stop Times
- Drop Off Time
- End Time (time trip ends with passenger)
- Total Number of Hours
- Any Pass Throughs (tolls, parking, etc.)
An Airport Transfer Invoice must include:
- Passenger Name
- Our Reservation Number
- Vehicle Type
- Pick Up Date
- Pick Up Time
- Enroute Stops and Times
- Any Pass Throughs (tolls, parking, etc.)
A Mileage Trip Invoice must include:
- Passenger Name
- Our Reservation Number
- Vehicle Type
- Pick Up Date
- Pick Up Time
- Enroute Stops and Times
- Total number of Miles
- Any Pass Throughs (tolls, parking, etc.)
Additional Stops
Waiting Time
- Waiting time is always billed in 15 minute increments based on the appropriate vehicle's hourly rate.
- Remember wait time accrues after the grace period expires.
- Airport Transfer grace period is 30 minutes after original flight arrival time is posted.
- All Non-Airport Pick-ups, Cruise Terminals, Bus Stations, and Train Stations grace period is 15 minutes.
Passenger No Shows
- If the passenger fails to show, your driver or dispatch must contact Superior Limousine before releasing the car. If the car is released without our permission we will not pay the invoice.
- When billing a no show, we will bill full fare plus all out of pocket expenses, including any applicable waiting time.
However, do not wait over the 30 minutes without calling us to authorize more waiting time International Pick-Up Surcharge
- This charge covers any airport transfer where the passenger must go through customs, there is an automatic $25.00 Surcharge applied to these rides.
- The Surcharge covers waiting time while passenger is in customs
Holiday Surcharge An additional charge of 20%
based on the fare, stops, wait time and gratuity for the following holidays:
- New Year's Day Labor Day
- Memorial Day Thanksgiving
- Fourth of July Christmas Day
- Christmas Eve New Years Eve
Meet and Greet / Gate Meet Surcharge
- Gate meet charges (meet and greet) are flat rate.
- In order to be paid for your gate meet charge you must include it on a separate line on your invoice.
- Gate meet charges are only applicable when we specifically request it.
- Gate meet charges do not get discounted and are not gratuitable.
Cancellation Fee
- Passenger's have a 24 hour cancellation window. There is no fee applicable when cancelled at a minimum of 24 hours prior to the scheduled pick up time.
- When the cancellation is under the 24 hours:
- 50% of the base fare, up to $200.00, can be charged as the cancellation fee.
This is an American Express policy that will protect Superior Lomousine and our affiliates from charge backs. |
