World Class Service
CEO Message
Company Overview
Tratech Enterprises,
(Our parent company) is a family owned and operated conglomerate
that is dedicated to providing you with exceptional customer service
and attention to detail in everything we do.
We have been servicing and satisfying
corporate and leisure travelers since 1995. We are currently performing
12,000 trips per year with a documented margin of error less than
one half of one percent, far below the industry average.
Our state-of-the-art dispatch and reservation
systems give us the ability to rapidly respond to changes and honor
last minute requests for service.
All vehicles and chauffeurs are equipped
with motorola personal communicators giving us the ability to trasmit
voice and data to each vehicle and chauffeur. Superior's customer
service policies are second to none, guaranteeing each and every
customer on time performance, clean Lincoln Town Cars, sedans and
stretches, vans, luxury vans and buses. All vehicles are covered
by at least 1.5 million dollars of liability insurance and are rotated
from the fleet after 3 years of service.
World
Class Service
The Chauffeurs:
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All Superior Limousine drivers
are thoroughly screened by our human resources department. Every
potential driver must have a background check performed on his/her
motor vehicle record and undergo a drug and alcohol screening.
- All new hires participate in a 3-week
training program. Training includes a classroom orientation about
Suyperior Limousines' procedures, and on the road training with
a senior driver.
- Superior Limousine requires all drivers
to wear a suit and tie. Drivers are instructed to keep their jacket
and tie on at all times.
- All drivers are expected to assist
passengers with their luggage and personal effects without the
passenger having to request such service. Failure to assist a
passenger results in disciplinary action.
The
Vehicles:
Our vehicles represent
the most beutiful, versatile and comfortable fleet in the industry,
offering Lincoln Town Car and Limousines, luxury vans and coaches.
- All vehicles are owned and operated
by Superior Limousine.
- Our rigorous maintenance schedule
includes oil changes after 3,000 miles; filter changes every 20,000
miles, and tire replacement and complete engine tune-ups after
every 50,000 miles.
- Superior Limousine exceeds the statutory
minimums on liability and collision insurance as required by the
Georgia Public Service Commission and the Federal Motor Carrier
Safety Administration.
CEO Message
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I would like to share with you our core values and beliefs, I believe
it will clarify how we feel about the process of doing business
on a daily basis. We want to be your one stop ground transportation
company and we plan to earn that title with unsurpassed customer
service and attention to detail.
Core Values &
Beliefs
We respect the
indivividual and believe that individuals who are treated with respect
and given responsibility respond by giving their best.
We
require complete honesty and integrity in everything we do.
We
make commitments with care, and then live up to them. In all things,
we do what we say we are going to do, when we say we are going to
do it.
Work
is an important part of life, and it should be fun, being a good
businessperson does not mean being stuffy and boring.
We are frugal.
We guard and conserve the company's resources with at least the
same vigilance that we would use to guard and conserve our own personal
resources.
We
insist on giving our best effort in everything we undertake. Furthermore,
we see a huge difference between "good mistakes" (best effort, bad
result) and "bad mistakes" (sloppiness or lack of effort).
Clarity in understanding
our mission, our goals, and what we expect from each other is critical
to our success.
We
are believers in the Golden rule. In all our dealings we strive
to be friendly and courteous, as well as fair and compassionate.
We feel a sense
of urgency on any matters related to our customers. We own problems
and we are always responsive. We are customer driven. |
™
